Whether you’re interested in the path from chemist to Chief Operating Officer, where to go in a zombie apocalypse (scuba diving, obviously), or how to travel the world on a dime, Travis Cormier is your guy.

Starting as a freelance writer for Aethereal to becoming the company's COO, Travis is all about process, improvement, and implementation. One area he's most passionate about: making your job easier. If you've ever felt like the majority of your time at work is eaten up with repetitive tasks, taking you away from more valuable work, you won't want to miss the framework he came up with for a company-wide task and process audit.

Whether you’ve had a colleague or direct report share that they have too much work but can't identify what that is or you’re a business leader who realized that it's time to take some work off of your plate, you'll take a lot away from this episode.

In this episode, we discuss:
• The most underrated Operations function
• People as primary motivators
• Travis' process and task audit process and the positive results he's seen at his company
• Relatability as the key ingredient for building processes (building something that anyone can do, not just one person)
• Why more people should adopt the mindset to make your job easier, not harder (and why that's ok)
• The future of Operations
• How Travis uses Tango in conjunction with other tools like Notion for just-in-time knowledge transfer and training

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Brittany Soinski, otherwise known as the Captain of Onboarding Awesomeness, has served as a trusted advisor to several CS organizations over the last 10 years. She has a special passion for building best-in-class customer onboarding programs from the ground up, which is exactly what she’s busy doing as a Manager of Onboarding at Loom, the video and screen recording software we and probably a lot of our listeners use daily.

At Loom, she takes a consultative approach to onboarding that extends to two distinct groups: the internal CS team and Loom's customers. Notable projects include re-architecting the Sales to CS handoff process, creating a comprehensive change management toolkit, and being emcee and webinar presenter every single week.

In this episode, we discuss:
• internal enablement and why it's the most underrated Operations role
• redesigning customer onboarding programs
• Brittany's framework for human-centered design: empathize, define, ideate, prototype, test
• getting buy-in through feedback loops
• async vs. synchronous communication
• when to use Loom vs. when to use a Tango vs. when to hold a meeting

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.