The concept of well-being in healthcare doesn't just refer to doctors and nurses. When caregivers feel supported and fulfilled in their work, the patient experience also improves, impacting our entire community.

Dr. Maureen 'Mo' Leffler, ChristianaCare's Chief Wellbeing Officer, joins us to discuss why caregiver wellbeing matters for safety, outcomes, and trust. We discuss how burnout is an occupational injury - not a personal flaw - as well as the evidence linking clinician distress to and lower patient satisfaction, and how targeted programs and tools such as GROW (Get Rid of Waste) and WIN (the Wellbeing Integrated Network) change the story.

The results of these efforts speak for themselves, as we see declining burnout trends and hear from caregivers who say these efforts are "game changers." Recognition from the American Medical Association's Joy in Medicine program underscores a broader roadmap: integrate wellbeing alongside patient experience, safety, quality, and finance with the same rigor and accountability.

If you care about safer, kinder, more reliable care, you'll want to hear how these approaches turn ideas into outcomes.

Maureen "Mo" Leffler, D.O., MPH, serves as ChristianaCare's Chief Wellbeing Officer of ChristianaCare. In this role, Dr. Leffler leads the ChristianaCare Center for WorkLife Wellbeing and strategies to enhance the professional fulfillment and wellbeing of ChristianaCare's nearly 14,000 caregivers, overseeing advocacy programs and initiatives to optimize their experience and foster a culture of wellbeing throughout the organization. She works closely with leaders across key departments to address factors impacting caregiver wellbeing.

Links:

• ChristianaCare Center for WorkLife Wellbeing
• ChristianaCare News: ChristianaCare Honored With Gold Level 2025 Joy in Medicine Award
• ChristianaCare News: Maureen Leffler, D.O., MPH, Named Chief Wellbeing Officer
• Medical Grand Rounds: Physician Wellbeing

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