If dispatch still owns your day, this one is for you.

In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.

If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.

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Additional Resources:

• Connect with George on LinkedIn
• Learn more about Probook
• Subscribe to CSTG on YouTube!
• Connect with Chad on LinkedIn
• Chad Peterman | CEO | Author
• Learn more about the Peterman Brothers
• Follow PeopleForward Network on LinkedIn
• Learn more about PeopleForward Network

Key Takeaways:

• Why dispatch is the "hardest problem" and the best starting point for AI in the trades
• How to build batting orders that balance flips, close rates, and real dollars per call
• A simple framework for moving away from rigid time windows without destroying the customer experience
• How to handle reschedules earlier, with less drama and better scripting
• Why tools like ProBook can't fix a business that doesn't already know its numbers

Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman's Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses.

Using real stories from the field and everyday life, this episode shows how "little" things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success.

If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because "they produce," this episode will help frame and initiate the conversations that have been avoided for too long.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Avoiding accountability slowly destroys team standards.
• Small misses today become the new normal tomorrow.
• Accountability is shared ownership, not top-down punishment.
• Leaders hurt culture when they choose comfort over honesty.
• Clear expectations and KPIs make accountability feel fair.
• Peer accountability is the strongest sign of a healthy team.
• Consistent feedback keeps growth and high performance normal.

We're hitting "replay" and raising a mug of cocoa! ☕️🎄

Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again.

Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one.

What if the fastest way to grow your team... is to stop hiring? 🤯

Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀

He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership.

Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

• Multiplying leaders drives lasting growth, adding people alone won't scale impact.
• Growth fails without structure: KPIs, training, and clear paths are essential.
• Strong leadership starts with personal discipline and daily habits.
• Empower top performers to mentor others and spread leadership.
• True leadership creates lasting influence and a people-first legacy.