CXER: S01E02 : Jonathan Mantle. CEO of Complaints EQ.
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CXER: S01E02 : Jonathan Mantle. CEO of Complaints EQ.
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About this listen
Join me with my guest on CXER this week, Jonathan Mantle as he guides us through his experience and thoughts around complaints handling and management in our industry.
"Empathy is not a skill"
"Our agents are not being trained correctly on Empathy"
"I wanted to be an Ice Cream man!..."
And more.
Don't miss this funny and well advised complaints geek say it like it is.
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