CX Trends 2024 | Simon Broadbent - AI in CX: the real value
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CX Trends 2024 | Simon Broadbent - AI in CX: the real value
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Summary
In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Simon Broadbent, Senior VP at NICE, discuss all things artificial intelligence in customer experience – from recognising its value to enabling transformations in the customer journey.
#cx #ax #customerservice #customerexperience #tech #ai
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