CX Therapy - Episode 176 - When you get great service abroad
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CX Therapy - Episode 176 - When you get great service abroad
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About this listen
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.In today's episode, Max Ball shares a great experience receiving treatment abroad after an accident. This is a fantastic example of how simplification can enhance an experience.
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