CX -‘Lessons from a Life in Retail' cover art

CX -‘Lessons from a Life in Retail'

CX -‘Lessons from a Life in Retail'

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Summary

 In this episode, Andy Milligan speaks with retail CX specialist Mark Gould about why retail’s biggest challenge is friction, not technology, and how AI can empower frontline teams, improve customer experience, and drive sustainable growth.

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