In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what premium buyers are looking for in the digital out of home landscape and how those expectations are shaping which networks win repeat, high-value spend.

Weinfeld helps partners align technology, strategy, sales, and monetization to meet expectations and leads Screenverse's vision, product strategy, and SSP and DSP partnerships, shaping how premium digital out-of-home inventory connects with modern, data-driven media buying. Prior to co-founding Screenverse, Weinfeld was Vistar Media's first supply-side sales hire, where he built and led the global SSP media owner practice. During his tenure, he expanded Vistar's Media owner partnerships from 30 to more than 120 worldwide, helping establish one of the industry's most influential DOOH marketplaces and contributing to the growth of a multi-million-dollar SaaS business.

Accavallo drives programmatic strategy and partnerships for some of the world's biggest agencies and brands — translating audience data, platform capabilities and measurement into award-winning, performance-driven campaigns.

Before joining Screenverse, Montana held key roles at Vistar Media and Neptune Retail Solutions (formerly Quotient Technologies), where she gained deep expertise in programmatic trading, platform strategy, and retail media innovation. Montana leads marketplace education across industry-leading supply-side platforms and demand-side platforms to deliver meaningful results for advertisers and publishers alike.

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers.

Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Antavo report, Global Customer Loyalty Report 2025.

Yet despite growing consumer want and adoption there are year over year declines in overall satisfaction when it comes to loyalty programs.

In the podcast, produced by Networld Media Group and sponsored by Engage People, Covello maps out what a successful loyalty program requires and how Engage People, a loyalty provider, offers with its solution. Engage People was recently recognized at the 2025 Finovate Awards, where our Access Plus platform won the award for "Best Consumer-Facing Payments Solution.

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience.

The podcast is produced by Networld Media Group and sponsored by Modulate, which provides real-time conversational and voice intelligence technology for customer service and contact centers. Its solutions include ToxMod (real-time detection of harassment and abuse) and VoiceVault (fraud and identity verification through voice), which work in a safeguard agent role against abusive callers, protecting customers from scams and fraud, and ensuring compliance — all while reducing call times and friction in the customer experience.

Frumkin leads a team in partnering with customers in the gaming and retail delivery space, including Activision, Riot Games and Rockstar Games. He oversees Modulate's customer success strategy, ensuring smooth onboarding and ongoing successful outcomes for customers, helping them to detect and prevent abuse and fraud in their voice channels and phone lines. Before joining Modulate, Mark was a consultant at Deloitte, where he led projects to deliver cutting-edge technology solutions across various industries.

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