Built Right: Why Quality Isn’t Optional in the Trades
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Built Right: Why Quality Isn’t Optional in the Trades
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About this listen
What separates a forgettable job from a five-star referral? Quality.
In our Leadership Pillars Series, we dig into what “doing it right” actually means in the trades—and how to build a team that takes pride in the details.
Whether you're leading crews in landscaping, remodeling, HVAC, or window installs, this episode gives you practical ways to raise the bar and shift your culture from fast to proud.
You’ll learn:
How to coach your team when the work isn’t good enough
The phrase that makes every tech start caring more
What “Quality Moments” are and how to create them
Why clients feel your effort—even when they can’t explain it
“Leave it like your name’s on it.”
It’s not just a mantra. It’s how you build trust, pride, and lasting reputation.
Missed Part 1 on Safety? Go back and check it out. Next up: Dependability.