Beyond the Billable Hour: What Clients Really Want from Law Firms
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Beyond the Billable Hour: What Clients Really Want from Law Firms
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About this listen
Former Big Law CMO and International Faculty member Deb Ruffins joins Jennifer Simpson Carr to examine the future of the billable hour. They explore why clients are pushing for new models, the risks firms face if they remain locked into traditional metrics, and how attorneys can shift from service providers to trusted business partners.
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