In this thought-provoking episode of the Best Ideas Win podcast, host Scott Perryman is joined by Ryan Paradis and Brian Spisak as they take a dive deep into the meaning of “access” in healthcare.

What starts as a tongue-in-cheek conversation about animals and metaphors quickly evolves into a layered discussion about trust, capital, communication, and the human side of healthcare access.

From the rural hospital experience to the tension between throughput and empathy, the trio explores why “access” isn’t one-size-fits-all and how leaders can rethink systems to better serve both patients and providers.

Key Takeaways:

- Access starts with trust

- Flow beats friction

- Empathy and efficiency can coexist

- Context matters more than policy

- Human experience still wins

In this episode of the Best Ideas Win podcast, host Scott Perryman is joined by Eric Eskioglu and Brian Spisak for a candid discussion on what it really takes to improve patient access.

They explore why innovation often falls short—becoming “innovation theater”—and how leaders can move from insight to frontline implementation. From the lessons of COVID-era decision-making to the power of job-demand diagnostics, dynamic scheduling, and change management, the conversation highlights practical strategies to build human capacity and deliver meaningful outcomes.

Whether you’re a healthcare leader, clinician, or innovator, you’ll gain insights on designing systems that serve both patients and providers, breaking silos, and ensuring technology actually improves care instead of adding new burdens.

In Part 2 of "Defining Healthcare Access: More Than Just Appointments" from the Best Ideas Win healthcare access series, host Scott Perryman returns with the Csuite Growth Advisors team to go deeper into unpacking what access means in healthcare. Building on the foundational insights from Episode 1, this conversation takes a sharper focus on the structural and systemic issues that make access so complex—and so urgent to address.

From workforce shortages and outdated care delivery models to policy misalignments and underfunded infrastructure, this episode examines why even well-intentioned efforts often fall short. The team also explores what it will take to break through these barriers—including the mindset shifts and innovations already emerging across the healthcare landscape.