Explore why pride of workmanship is important as well as common barriers that destroy it within an organization.

Explore what the podcast hosts describe as Dr. W. Edwards Deming's "most controversial" point for management, one that many executives have a problem with.

Learn why Dr. Deming called Point 10 his "biggest pet peeve" among the 14 points for transformation. One hint: It blames the workers.

Learn how silos encourage local optimization at the expense of the whole, and gather tools to break down those barriers.

Understand fear's invisible impact on KPIs and its destructive effects on innovation.

The aim of leadership is to help people and machines and gadgets do a better job— not to put out fires or be the hero.

Understand why lack of proper training rather than a lack of employee effort creates bad operational outcomes, and gain insights on training measures that work.

Gain insights into the importance of continuous improvement as a daily habit, with reduced costs as a result, not a goal. Understand why this approach extends to all disciplines and departments, not just manufacturing production.