The Arum Global Blueprint for Scaling with Purpose - From £2M to £14M

Arum Global transformed from a struggling £2 million consultancy losing £400,000 annually into a £14 million powerhouse with £5 million EBITDA and a perfect NPS score of 100. This episode reveals the strategies behind their 7x growth whilst serving the world's most demanding clients.

Jamie Waller purchased Arum Global in 2017, recognising its extraordinary authority with global banks and governments. Today, the company serves major clients across collections, recoveries, and debt management, maintaining the principle that "everybody deserves to be paid what they are owed, but not at any cost."

What You'll Learn:

The Network Effect Strategy: Why clients paying £25,000 for advisory work receive access to 200+ specialists and 25 years of project knowledge, consistently converting small engagements into £100,000+ relationships without traditional sales pressure.

The NPS Blind Spot: How Arum achieved a perfect 100 NPS score but wasn't generating referrals and the simple question that unlocked millions in new business from existing clients.

The People-First Growth Model: How creating a Head of People role early enabled delegation and maintained team morale through 7x growth.

Operational Excellence at Scale: How splitting operations into Advisory and Delivery Services, combined with repeatable frameworks, enables management of 20-25 projects simultaneously whilst maintaining perfect NPS.

The Vulnerability Innovation: The breakthrough project that identified £16 million in recoverable debt from £80 million sitting in "vulnerability files" for up to 10 years.

Post-COVID Professional Standards: Jamie's approach to resetting workplace expectations, from video call standards to maintaining energy across remote teams.

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