Are We Losing the Human Touch in Business?
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Are We Losing the Human Touch in Business?
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About this listen
Has customer service become a thing of the past? In this episode of The Laundry Room Podcast, we tackle the shift in consumer expectations, how businesses have dropped the ball, and why the power of the dollar is the ultimate scorecard. From a heartwarming balloon shop experience to a frustrating restaurant disaster, we break down real-life examples of service that wins customers—and service that drives them away.
We also dive into the pandemic’s impact on service culture, the role of personal accountability, and why a simple follow-up call can make all the difference. Whether you're a business leader or a customer who’s tired of bad experiences, this episode will challenge the way you think about service, loyalty, and the future of business relationships.
👂 Listen now to find out how to make sure you—or your company—aren’t the walking dead of customer service.
#CustomerService #BusinessGrowth #TheLaundryRoomPodcast