You don’t need more hands—you need better tools. For service-based small business owners, AI can lift the burden of repetitive tasks, helping your team do more of what moves the needle

In this episode of The Creative Agency Success Show, we sit down with Ed Krystosik, Co-Founder of RAC Projects AI, to unpack the real-world strategies for integrating AI into small businesses. From streamlining workflows to navigating compliance risks, Ed shares how AI can support your people, sharpen your processes, and fuel sustainable growth.

Key Takeaways:

• Support Over Substitution: AI should enhance, not replace, your team.
• Start Small, Think ROI: Target low-friction tasks first.
• Fix the Process First: Map your workflows, then automate what makes sense.
• Win Team Buy-In: Assign a tech-savvy team member to lead the change. Make AI adoption a shared mission, not a top-down command.
• Play It Safe with Data: Learn how to protect sensitive info and avoid hallucinated outputs with smart model settings.
• Make Your Method Memorable: Create repeatable models that AI and humans can remember and recommend.

Learn how to use AI to power smarter decisions, sharper content, and stronger results. Watch the episode of ▶️ Amplifying Human Potential In Your Business with AI Support.

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Episode resources:

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Quotes

• "If you're using AI to amplify the people you already have—or possibly replace the need for new hires—that's where you get tremendous ROI." - Ed Krystosik
• "When AI takes over parts of everyone’s tasks, it shifts job roles. The challenge becomes getting buy-in as responsibilities evolve." - Jamie Nau

Ed Krystosik is the Co-Founder of RAC/AI, where he helps busy sales professionals amplify their impact through smart, AI-supported lead generation strategies. By automating follow-ups and systematizing referral pipelines, Ed empowers professionals to boost revenue without burning out. His approach focuses on maximizing quality leads, nurturing client relationships, and simplifying tech with practical workflows. With Ed's guidance, sales teams can focus less on chasing leads and more on closing deals. He's on a mission to help sales pros unlock human potential through strategic, AI-backed systems.

Website: https://racprojects.ai/

Facebook: https://racprojects.ai/

LinkedIn: https://www.linkedin.com/in/ed-krystosik/

The Creative Agency Success Show helps service-based business owners master the financial side of growth. Hosted by Jamie Nau, Director of VCFO Services/ Virtual CFO, and Jody Grunden, Partner and Virtual CFO Practice Leader at Anders CPAs + Advisors, the podcast dives into essential