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Amas Tenumah, No One Wants Customer Service

Amas Tenumah, No One Wants Customer Service

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 You’ve been there. Simply trying to get help with something – internet service, health insurance paperwork, tech support for your phone – and can’t get an actual person on the phone. Why do companies do that? Why is customer service so bad these days? Will it ever get any better? On “KOA Q and A” Ed Greene talks with Customer Service Expert, Amas Tenumah, author of No One Wants Customer Service and Founder of BetterXperience to find out the best ways to get - and give - better customer service!
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.