Join the All Things Veterinary podcast as we talk with Shawn Wilkie, CEO of Talkatoo about how you can incorporate embracing change into leveraging technology at your practice.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Veterinary Innovation podcast: https://veterinaryinnovationpodcast.com/

Dictation tools: https://www.pattersonvet.com/software/practice-management/talkatoo-dictation

Technology options: https://www.pattersonvet.com/software

Continuing education: https://pattersonvetacademy.com/

In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.

Show Notes:

Contact the podcast team: >AllThingsVetPodcast@Pattersonvet.com

Learn more about client services: https://debbiebooneconsulting.com/

North American Association of Veterinary Receptionists: https://naavr.org/

Hospitality in Healthcare book: https://debbiebooneconsulting.com/debbie-boone-cvpm-releases-her-latest-book/

Recommended books: https://debbiebooneconsulting.com/recommended-books/

CE offerings with PVA: https://pattersonvetacademy.com/

Visit Pattersonvet.com for support and resources

Join the All Things Veterinary podcast as we chat with Dr. Shane Whitaker and Chris Weaver about from Patterson's Advanced Imaging team about how CT (computed tomography) is becoming a game-changer in general veterinary practice.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Learn more on advanced imaging: https://www.pattersonvet.com/equipment/digital-imaging/computed-tomography

Jimmy chats with Les Meadowcroft, founder and CEO of VetOvation, Inc. on the advancements in veterinary medicine with minimally invasive surgery. Better medicine means quicker procedures for clinic staff, and faster recovery times for patients.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Learn more on surgery offerings: https://www.pattersonvet.com/equipment/surgery-suite

Learn more on VetOvation: https://www.pattersonvet.com/Supplies/Manufacturer/760568/VETOVATION-INC

Learn more about Patterson TechEdge repair and support pattersonvet.com/services/repair-support

Vetovation training videos: https://vetovation.com/category/veterinary-training-videos/?_gl=1*y0t7xd*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwjJrCBhCXARIsAI5x66XHgemQruuX5-NQNtx-SqWgslq3T-tFp60s0KctSN_usrLx70YPqtwaAiPtEALw_wcB&gbraid=0AAAAACSJFyUviG5HVKRMudcbIi5BVw9I5

Jimmy sits down with Heidi Hulon, DVM, CCFP, MHFA, CPPP, a Well-Being Consulting Veterinarian with Elanco Animal Health to discuss mental health and well-being in clinics, and ways to support staff and employees through challenging times.

trigger warning: mention of suicide

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Suicide Prevention Hotlines: US & Canada: 988

Learn more about NOMV https://nomv.org/

Connect with Dr. Heidi Hulon https://my.elanco.com/us

Shop Pivetal NOMV Cohesive Wrap https://www.pattersonvet.com/Supplies/ProductFamilyDetails/PIF_1121856

5-step MHFA Action Plan (ALGEE) for Suicide Prevention blog https://www.pattersonvet.com/blog/5-step-mhfa-action-plan-algee-for-suicide-prevention

Vet compliance programs do more than just prevent a bad OSHA inspection. They keep patients, staff and your practice’s reputation safe because they include staff CE, safety data sheet management and more. In this episode Jimmy Dorough talks with Renee Karlik, regulatory compliance specialist at TotalSDS, about elements of effective clinic compliance.

Podcast listeners are eligible for 1 free month of AutoSDS. Use code ATVSDS to redeem. Available through 5/15/2025.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Experience automated safety data sheets https://www.pattersonvet.com/software/security-compliance/autosds-online-safety-data-sheets

Get to know full scope compliance training https://www.pattersonvet.com/services/osha-compliance-safety-resources#

Learn more about Patterson Veterinary Academy CE https://pattersonvetacademy.com/

Learn more about Compliance Training Partners https://compliancetrainingpartners.com/online-training/

Knowledgeable maintenance keeps equipment breakdowns from creating havoc with clinic budgets, schedules and care. In this episode, Jimmy talks to service technician Kris Fluke, who has been servicing veterinary equipment for a decade. He shares the most common problems that occur and what practices can do to prevent issues.

Show notes:

Contact the podcast team: AllThingsVetPodcast@Pattersonvet.com

Learn more about Patterson TechEdge repair and support pattersonvet.com/services/repair-support

Strong compliance can push the results of your dental care further. While it’s not always easy to achieve, there are time-tested tips that can make compliance more likely. Jimmy talks with Darlene Geekie, RVT and Dr. Doug McInnis from Western Vet Partners about ways to build dental compliance and improve health for the long term.

Show notes:

Contact the podcast team: > AllThingsVetPodcast@Pattersonvet.com

Connect with Western Veterinary Partners > https://westernvetpartners.com/

Learn more about Patterson > https://pattersonvet.com