Hosts Dr. Mark Davini and Paul Andrews celebrate the podcasts first anniversary and dig into the art of confrontation in clinical practice. They discuss why "not receding" is essential for chiropractors and CAs, and how clear communication prevents misunderstandings with patients, staff, and payers.

In this episode of All Things Chiropractic, hosts Paul Andrews and Dr. Mark Davini tackle the uncomfortable but essential skill of confronting difficult conversations in a chiropractic practice. Through real-world anecdotes — including billing struggles, insurance confusion, relaying information as a Chiropractic Assistants and clarity with patients — they show why clear, early communication prevents misunderstandings and protects your practice.

Topics include informed consent, verification of benefits, money conversations, staff training and role placement, listening techniques, managing emotion without aggression, and practical tips for front-desk collections and report-of-findings procedures. They reference the No Surprises Act, nonverbal communication, and strategies to de-escalate upset patients while maintaining office policies.

Expect actionable takeaways on how to teach staff to confront professionally, how to preserve patient relationships while collecting balances, and why ‘‘not receding’’ from tough topics leads to better outcomes for patients and practices alike. Hosts: Paul Andrews and Dr. Mark Davini.

Hosts Paul Andrews and Dr. Mark Davini dive into emotional intelligence — what it is, why it’s hard, and how it impacts chiropractic practices. They cover the five key components (self-awareness, self-regulation, motivation, empathy, and social skills), generational differences, the effects of social media and AI, and real-life examples from their own lives.

The episode explores practical applications for chiropractors: leadership, conflict resolution, collaboration with staff and patients, active listening, seeking feedback, and giving grace to yourself and others. Guests share tips on pattern-breaking, mindfulness, and small steps to grow EQ at work and home.

Listeners can expect candid conversation, humor, and actionable advice to improve patient relationships, team dynamics, and professional presence — all aimed at helping practitioners become "smart with a heart."

Join Paul Andrews and Dr. Mark Davini as they break down why monitoring practice numbers — not guesswork — is essential for every chiropractor. This episode covers accounts receivable and aging by financial class, overhead and payroll, collections and profit-per-patient, in‑network vs. out‑of‑network decisions, staff efficiency, appointment cancellations/broken visits, patient retention and case averages, plus referral tracking and clinical communication.

Paul and Mark share real-world examples and practical insights on reading trends and patterns, setting realistic goals, and using statistics to make business decisions that protect income and reduce burnout. Learn which metrics to track, how to interpret them by financial class and carrier, and when effort outweighs reimbursement.

Whether you run a cash practice, bill insurance or employ associates, this concise episode gives you the key takeaways to start measuring what matters and take control of your practice’s financial health.