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After the Launch: Who Really Owns the Problem?

After the Launch: Who Really Owns the Problem?

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 Too often 'we launched it' becomes shorthand for 'someone else will fix it later.' That gap between delivery and durable ownership creates operational drag: incidents sit unresolved, product changes stall, data quality erodes, and hidden costs compound. In this episode Mirko Peters examines the mismatch from both sides—why business treats features as product milestones while IT hears 'support it forever'—and shows the common failure modes of handoffs, escalation chains, and assumed responsibilities. Using a generalized consulting vignette, he surfaces where organizations lose accountability and how that amplifies risk and cost. Listeners walk away with a compact Ownership Matrix (roles, decision rights, handback triggers), practical runbook governance rules, and three quick steps to make the next launch actually stay launched. If this episode helps, leave a review and follow Mirko on LinkedIn for the downloadable matrix and templates.

To continue the conversation, follow Mirko Peters on LinkedIn, where more insights and real-world examples are shared from both business and IT perspectives.
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