Adrian Gervasoni: Transforming Member Portals for Superannuation Success
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Adrian Gervasoni: Transforming Member Portals for Superannuation Success
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About this listen
#17. Co-hosts Sarah Penn and Neil Benson chat with Adrian Gervasoni, Executive Manager Advice Services at Industry Fund Services. We cover a lot of ground, including:
- Member engagement challenges
- Rethinking the member journey
- Super as 'your future wage'
- Super portals try to present too much info
- The power of nudges
- The new class of advisers - what this means in practise
- What we can learn from banks closing branches and moving customers online
- Webinars and events are fun but only reach a small number of people
- The future of portals
Want to hear more from Adrian? Follow him on LinkedIn.
And have ideas for other guests we should interview? Drop us a line and let us know!
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