In this episode of AI Today, host Kathleen Walch sits down with Lee Lambert, PMI Fellow, a founder of the PMP certification, and long-time project management thought leader. Recorded live at PMI Global Summit 2025, this conversation bridges the past, present, and future of the project management profession.

Lee shares his candid thoughts on how AI is reshaping what it means to lead projects—and why the future belongs to those who pair smart tools with power skills like communication, leadership, and empathy.

Tune in to hear about:

• Why mindset matters more than memorization in an AI-augmented world
• How project managers can embrace AI without losing their human edge
• Why power skills are more valuable than ever
• What changes—and what doesn’t—as tools evolve
• Lee’s advice for staying relevant in a fast-changing profession
• Reflections on the PMP’s legacy and the future of PM education

Whether you're new to the field or decades into your career, this episode offers practical, energizing advice on how to grow with the profession as AI transforms the landscape.

In this episode of AI Today, host Kathleen Walch sits down with Ashima Sharma, Founding Partner of Ayuka Consulting, to explore what it really takes to deliver AI that works—in practice, at scale, and with purpose.

This conversation was recorded live at PMI Global Summit 2025 and highlights the often-overlooked foundations of successful AI adoption: clean, contextual data; empowered, cross-functional teams; and a human-centered mindset that sees AI as a partner, not a product.

Tune in to hear about:

• Why most AI efforts fail without operationally ready data
• How project teams can bridge the gap between experimentation and delivery
• What true upskilling looks like for today’s AI-augmented workforce
• How to navigate value misalignment, scope creep, and early AI friction
• What makes for “good” AI adoption—and what questions we should be asking
• The importance of empathy, ethics, and inclusion in AI delivery work

Whether you're a project leader, product owner, or transformation coach, this episode delivers grounded insight into building AI that supports both systems and the people who run them.

In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale.

As part of our AI & Industry mini-series, this conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards and metrics toward outcomes powered by real-time, AI-driven insight.

Tune in to hear about:

• Why trust is foundational for AI adoption in customer interactions
• How natural language AI is transforming both listening and action
• What it takes to deliver true hyper-personalization at scale
• Why transparency, control, and choice matter in every AI use case
• Real-world examples of AI streamlining service, support, and retention
• How Concentrix balances experimentation with client outcomes

Whether you're in customer experience, enterprise transformation, or scaling AI in a service environment, this episode delivers clear, grounded insight into what it really means to build AI that listens, learns, and acts—with the customer at the center.

Concentrix Corporation (NASDAQ: CNXC), a sponsor of today’s podcast episode, is a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. The company is solution-focused, tech-powered, intelligence-fueled to design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Concentrix helps over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, it’s the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.