What happens when software stops just “chatting” and starts acting in the real world, across real workflows, with real consequences?

In this episode of AI-Curious, the Head of AI at Cognizant goes deep on AI agents and agentic workflows: what they are, why enterprises are investing heavily, and what it actually takes to make agent systems reliable and safe at scale. We unpack what separates an AI agent from a traditional chatbot, why “agency” changes the stakes, and how multi-agent systems can be designed to reduce risk instead of amplifying it.

We also explore concrete enterprise use cases, including agent hierarchies that coordinate across complex systems (like networks, utilities, and other operations), plus how “agentic process automation” builds on older automation models while adapting to unexpected edge cases. Finally, we zoom out to the future of work: which tasks get augmented first, why disruption is happening faster than most forecasts, and how trust in AI systems may shift over the next several years.

Guest

Babak Hodjat — Head of AI at Cognizant; leads AI lab work focused on scaling reliable, trustworthy agent systems; longtime AI builder with deep experience in applied natural language systems.

Key topics we cover

• 07:00 — What an AI agent is (and how it differs from a chatbot)
• 13:03 — State of play: what’s working, what’s not, and why “agent systems must be engineered”
• 17:00 — A practical multi-agent design pattern across telecom, power, and agriculture
• 20:28 — Agentifying rigid processes (and handling unforeseen situations)
• 24:14 — Who should deploy agents, why single “do-everything” agents are risky
• 26:34 — An open-source starting point for experimenting with multi-agent systems
• 29:12 — Guardrails: reducing hallucinations, adding redundancy, and safety thresholds
• 35:29 — Why we should use LLMs for reasoning, not knowledge retrieval
• 38:15 — The future of work: tasks, jobs, and decision-making roles shifting upward
• 41:59 — AGI, limitations, and why modular multi-agent systems may matter
• 44:57 — A prediction: we’ll delegate more than we expect as systems become more trustworthy

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Is AI quietly creating more work than it’s replacing, and are we measuring the job market the wrong way?

In this episode of AI-Curious, we talk with the CEO of Upwork, Hayden Brown, about what the platform is seeing across the global freelance economy, and why the “AI is killing jobs” narrative can miss what’s happening at the edges of the market. We also dig into how to adopt AI inside an organization without just “sprinkling fairy dust” on old workflows, and what it takes to make AI rollout a cultural shift, not just a tooling upgrade.

Guest

Hayden Brown is the CEO of Upwork, the global work marketplace connecting businesses with freelance talent across knowledge-work categories. We discuss Upwork’s vantage point on hiring trends, the rise of fractional work, and what AI-driven change looks like when companies redesign workflows end-to-end rather than retrofitting existing systems.

Key topics we cover

• 03:50 — A global background and why opportunity access shapes the mission
• 05:27 — The scale of Upwork and why freelancing is a major part of the economy
• 07:14 — How we approached AI adoption as a structured, company-wide program
• 08:47 — Early “two-year vision” ideas that reshaped marketing and product workflows
• 11:34 — Reducing fear: how we framed AI internally, including room for mistakes
• 16:03 — Building an AI agent experience (and what it changed about job posts)
• 17:14 — Why “reinventing, not retrofitting” separates AI winners from strugglers
• 22:24 — Why macroeconomics can explain more than AI in hiring slowdowns
• 23:01 — The core claim: AI creating more opportunities than it’s destroying
• 24:05 — Fractionalization: how full-time jobs get broken into AI + human slices
• 25:09 — A concrete example of humans working alongside AI in production workflows
• 26:32 — From “prompt engineer” to “AI generalist”: orchestration becomes the ask
• 28:11 — Why the AI jobs debate is too binary, and what’s getting missed
• 31:43 — Practical reskilling: embedded experts who train teams while upgrading systems
• 36:29 — AI’s impact across unexpected categories, including creative work
• 39:15 — Five-to-ten-year outlook: humans as orchestrators, premium on human skills
• 43:22 — Career advice for early-career listeners in an AI-shaped job market
• 45:40 — Real-life AI use: editing, learning, and replacing the blank page problem

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What does “human-first AI” actually look like when you have to make decisions under pressure, hit numbers, and keep trust intact?

In AI-Curious, we talk with Kate O’Neill — “the Tech Humanist” and author of What Matters Next — about how leaders can adopt AI in ways that strengthen human outcomes instead of quietly eroding culture, morale, and customer experience. We dig into why so many AI initiatives fail for non-technical reasons, how to think beyond short-term wins, and why prompting is less “prompt engineering” and more like learning to delegate clearly.

Key topics:

Prompting as delegation: defining success conditions, constraints, and what “good” means (00:00)

Kate’s early work at Netflix and what personalization taught her about human impact (04:45)

What “human-unfriendly” tech looks like in practice, from subtle friction to scaled harm (09:28)

The Amazon Go example: how small design constraints can scale into behavior change over time (11:19)

AI in the workplace: why “cut, cut, cut” is shortsighted, and what gets lost when you optimize only for this quarter (14:14)

Trust and readiness: why reskilling fails when people don’t believe there’s a future for them (16:45)

The now–next continuum: making decisions that “age well,” not just decisions that look good immediately (17:29)

Preferred vs. probable futures: identifying the delta and acting to move outcomes toward what you actually want (19:22)

“Chatting with Einstein”: using AI to become smarter vs. outsourcing thinking (22:13)

Why most AI pilots fail: human and organizational readiness, not the tech itself (24:02)

Questions → partial answers → insights: building an organizational muscle that compounds (28:21)

Bankable foresight: why Netflix invested early in what became streaming (30:37)

Trend watch: the pivot from LLM hype to agentic AI, and why prompting still matters (38:58)

Sycophancy and “best self” prompting: getting better outputs by being explicit and structured (41:01)

Probability vs. meaning: what LLMs can do well, and what they can’t replace (44:45)

A fun real-world workflow: Kate’s Notion + AI system for hotel coffee-maker recon (46:26)

Career advice in the AI era: adaptability, “human skills,” and shifting definitions of value (49:21)

Guest
Kate O’Neill is a tech humanist, founder and CEO of KO Insights, and the author of What Matters Next: A Leader’s Guide to Making Human-Friendly Tech Decisions in a World That’s Moving Too Fast. She advises organizations on improving human experience at scale while making emerging technology commercially and operationally real.

KO Insights:

https://www.koinsights.com/about-kate/

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