A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines cover art

A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

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 Jeremy Hyde packs a SERIOUS punch in this dynamic episode. From evolving customer expectations, to forging the circle of psychological safety with employees, to creating a "Voice of the Agent" playbook, this conversation has something for every CX leader.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.