In this episode of the VMJPod’s Employer Brand Series hosts David Macciocca and Will Innes chat with Steve Bousfield, Senior Recruiter at Atlassian, to explore how recruiters build brand trust through authenticity, empathy and consistency.

Steve shares how transparent communication and genuine connection shape every candidate experience — from first contact to feedback. He also discusses the partnership between recruitment and employer branding, and how aligning these teams strengthens credibility and culture.

Whether you’re refining your candidate experience or building stronger collaboration between brand and TA, this episode offers a grounded look at how trust becomes the real differentiator in recruitment.

Key Topics
01:00 – Meet Steve Bousfield and his role at Atlassian.
03:10 – The realities of recruiting for a globally recognised brand.
06:00 – Why authenticity and transparency build stronger connections.
09:15 – Showing what it is really like to work at Atlassian through stories.
12:40 – Demystifying the interview process and setting clear expectations.
16:20 – The role of recruiters as brand ambassadors.
19:40 – Partnering with employer branding to ensure message consistency.
23:10 – Keeping candidates engaged and valued, even after rejection.
27:00 – Using feedback to improve candidate experience and perception.
31:30 – Empowering recruiters to post with personality and purpose.
35:00 – The importance of empathy in every candidate interaction.
38:20 – Key lessons on building trust through genuine communication.

If you want to learn more about activating your employer brand strategy and EVP then you can check out podcast.videomyjob.com for a library of industry perspectives and how-tos.

Now, if you’re ready to level up your activation strategy then you need an employee story video platform and that’s what we do! Go to videomyjob.com/demo to book a walkthrough with one of our video specialists or click on the pricing page to learn about our new 60-day pilot program.

Lastly, we’d love for you to help us spread the word about the VMJPod to attract new experts and practitioners to share their activation strategies, so please take a screenshot and post it on LinkedIn, don’t forget to tag us at VideoMyJob, we are so grateful when you do that!