79: Unhappy Clients: How We Recover, Respond + Grow
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
79: Unhappy Clients: How We Recover, Respond + Grow
-
Narrated by:
-
By:
About this listen
My Instagram
Join The Membership
We unpack how to recover from an unhappy client without losing your confidence, and how to turn tough feedback into clearer marketing and better fit. We share scripts, boundaries, and system tweaks that protect your energy and attract the right families.
• family photography as a mirror for dynamics and self‑image
• regulating emotions before responding and seeking the right support
• short, kind, professional replies that acknowledge feelings
• defining fair solutions without panic refunds
• clarifying brand fit: playful, snuggly, adventurous vs posed expectations
• portfolio and weather transparency to prevent mismatches
• sharpening systems: guides, questionnaires, prep and expectations
• rebuilding confidence with a kind‑words folder and data
• turning lessons into content that filters and builds trust
• remembering your body of work over one loud outlier
Join the membership: it’s literally $35 a month, you get to chat with me every single Monday morning and you can ask any marketing questions you have
My Instagram + My Membership