• 6: Customer Service

  • Sep 2 2024
  • Length: 51 mins
  • Podcast

6: Customer Service

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  • Summary

  • On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon!

    Listen to this episode to find out:
    • Why Otto isn't a fan of the term 'customer service'
    • The importance of creating magic moments in the salon
    • Why customer service is all about the little things
    • Tips on relationship building with clients
    • How staff can work together to provide exceptional client experiences
    • Why you should rebook clients whilst in the chair and other tips on retaining your clients
    • The two cocktail rule!
    Thank you for joining Hair Ott for this season of the podcast!
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