6: Customer Service
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6: Customer Service
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Narrated by:
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About this listen
Listen to this episode to find out:
- Why Otto isn't a fan of the term 'customer service'
- The importance of creating magic moments in the salon
- Why customer service is all about the little things
- Tips on relationship building with clients
- How staff can work together to provide exceptional client experiences
- Why you should rebook clients whilst in the chair and other tips on retaining your clients
- The two cocktail rule!
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.