In this episode of Hindsight the Podcast, host Lee Jones sits down with Andrew Bolton, CEO of TechRescue, to explore how today’s technology shapes our lives — and why it’s creating a hidden digital crisis. From endless tech frustration and broken customer service systems to the dangers of technology overload, Andrew unpacks why human connection matters more than ever in a world driven by global connectivity.

In this episode:

00:00 Introduction to Tech Rescue

00:59 The Human Touch in Technology

06:28 The Birth of Tech Rescue

09:56 Tech Frustration and Its Impact

15:24 Unique Challenges in Tech Support

21:27 Building a Team and Company Culture

27:42 Embracing Failure and Individual Success

29:17 The Market's Indifference to Emotion

30:56 Adapting to Technological Changes

32:12 The Impact of Blue Light and Connectivity

33:56 Preparing for Technological Disruptions

36:21 The Importance of Connection in a Digital Age

40:44 Finding Control in Overwhelming Technology

47:21 The Illusion of Necessity in Technology

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Andrew Bolton is the CEO and Co-Founder of TechRescue, a 24/7 human-powered tech support company helping seniors, families, and small businesses navigate technology without bots, menus, or frustration. A Harvard-trained financial strategist with Wall Street experience, Andrew combines sharp economic insight with a passion for human connection in the digital age. His mission is to make technology feel safe, simple, and accessible for everyone — whether that means protecting seniors from scams, helping caregivers reclaim their time, or guiding families through the chaos of digital life.

Learn more about Andrew and Tech Rescue at:

👉 https://techrescue.io/

👉 https://www.instagram.com/techrescuellc/

👉 https://www.linkedin.com/company/techrescue-llc/about/?viewAsMember=true