5-Star CX: Ep1: Mila Suthakar cover art

5-Star CX: Ep1: Mila Suthakar

5-Star CX: Ep1: Mila Suthakar

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About this listen

Our first guest is Mila Suthakar.

Mila is a client experience leader, mental health advocate, and DEI Champion. She's currently the Director, Customer Channels Excellence at Wave

In our conversation, we talked about:

- The proliferation of AI in CX

- How companies can leverage customer data more efficiently

- The rapidly changing environment of the customer journey

- And what innovations are coming next

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