5 Different Billion Dollar Brands Use The Same Theory: E-ROI
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5 Different Billion Dollar Brands Use The Same Theory: E-ROI
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About this listen
Most restaurant owners completely underestimate the power of the host experience. Your host can be the #1 driver of guest retention, reviews, and sales but only if you stop running a basic, mid, average host stand like everyone else. The Emotional ROI Theory not only works for Hosts, but everyone else in your restaurant.
In this podcast, I break down how to elevate:
✔ Guest retention
✔ Sales per guest
✔ Host performance + confidence
✔ Your entire hospitality culture
I’ll show you the tactical, plug-and-play upgrades that the best operators in the world use, like greeting guests, systemizing emotional ROI, elevating interactions, and transforming your staff into a true hospitality assets.
This is what the top 10% of restaurants do.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.