After the heavy last episode, we go upbeat—because good data is empowering. Anna Summersett and Benson Varghese break down the exact metrics that matter for law-firm growth (and which ones are just vanity). We cover daily/weekly dashboards, attribution and ROI that actually tie to revenue, staffing forecasts, and how to use client-journey signals like NPS and sentiment to protect relationships before they sour.

You’ll hear how to turn “numbers” into action: simplifying reports so non-MBAs can lead, coaching with data (not shame), dropping useless metrics, and adapting when the landscape shifts (SEO down, AI up). If you want your team emotionally neutral about metrics—and energized by results—this one’s your playbook.

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Lawft is the law practice management platform built for growth. It's built by lawyers for lawyers.

Visit us online: lawft.com

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Tapped in Podcast: https://www.youtube.com/playlist?list=PLyr28YlpxsGPXypeHliwwqBR9sULGGllj

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Want to grow your law firm with intention — not guesswork?

Want real talk on leadership, marketing, and operations — not fluff?

Check out Tapped In — the podcast for attorneys, law firm owners, and entrepreneurs building something that lasts. Hosted by Benson Varghese and Anna Summersett, it’s where candid insights meet actionable strategies. Get tapped in. Stay tapped in.

- We built Lawft because we've been in your shoes. We've been frustrated by the limitations of existing platforms. We've wondered why we were using three pieces of software to accomplish closely related tasks. We've been frustrated by the lack of insightful, actionable reports that would actually help our firm grow. Who knows better than lawyers and members of law firms what our pain points are - and how to solve for them. That's how Lawft was born.