#402 - Communication Wins Why Clients Keep Coming Back
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#402 - Communication Wins Why Clients Keep Coming Back
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About this listen
In this episode of Construction Corner, host Dillon reveals the surprisingly simple reason why contractors choose Vertical Design Services for their electrical engineering needs: they pick up the phone. Drawing from a recent Christmas lunch conversation with clients, Dillon discusses how responsive communication—answering calls, replying to emails, and following up—has been the key to building lasting client relationships. From small service calls and TI projects to major endeavors like a county courthouse service upgrade in Iowa, Dillon explains how staying accessible and reliable keeps clients coming back, regardless of project size. It's straightforward advice that's surprisingly hard to execute at scale, but it's what sets VDS apart in the competitive world of design-build projects.