In Episode 4 of Tapped In, partners Anna Summersett and Benson Varghese (Varghese Summersett) dig into the hardest part of leadership: having the tough conversations—calmly, clearly, and on time. Drawing on insights from Cy Wakeman’s Reality-Based Leadership and the practice of radical candor, they cover: separating facts from ego, compassion vs. empathy at the top, when to pause a volatile discussion, and how to coach underperformers with 30/60/90 plans and clear KPIs. They also unpack culture fit vs. competence, hiring for projected vs. actual growth, and knowing when cutting ties is the kindest move—for the team and the individual. If you lead a law firm (or any team), this episode gives you a practical playbook for drama-free performance.

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Tapped in Podcast: https://www.youtube.com/playlist?list=PLyr28YlpxsGPXypeHliwwqBR9sULGGllj

Want to grow your law firm with intention — not guesswork? Want real talk on leadership, marketing, and operations — not fluff?

Check out Tapped In — the podcast for attorneys, law firm owners, and entrepreneurs building something that lasts. Hosted by Benson Varghese and Anna Summersett, it’s where candid insights meet actionable strategies. Get tapped in. Stay tapped in.

We built Lawft because we've been in your shoes. We've been frustrated by the limitations of existing platforms. We've wondered why we were using three pieces of software to accomplish closely related tasks. We've been frustrated by the lack of insightful, actionable reports that would actually help our firm grow. Who knows better than lawyers and members of law firms what our pain points are - and how to solve for them. That's how Lawft was born.