If your CSRs are escalating everything, it’s not a people problem, it’s a training problem. In this episode, Dr. Andy Roark and Maria Pirita, CPVM break down how to build confident, decision-making receptionists who reduce doctor interruptions, improve client experience, and keep your practice running efficiently. If you’re a veterinary leader tired of answering the same questions all day, this one’s for you.

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Practice Manager's Summit - Registration Now Open - June 2nd 2026 - $199 Registration

Veterinary practice managers carry the weight of the hospital every day, but you shouldn’t have to figure it all out alone. The Uncharted Veterinary Practice Manager Summit is a space built specifically for managers to connect, workshop real problems, and leave with tools that make leadership easier back in the clinic. If you’re a practice manager looking for fresh ideas and honest conversations, you belong in this room.

Register for the Practice Manager's Summit!

Don't Get Sued Course

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Office Hours

Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.

Join Dr. Andy Roark for Office Hours at the Uncharted Veterinary Community!