What happens when you flip the mic from healthcare workers to the people who help place them? In this Behind Recruitment Special of It Takes Heart, we sit down with global recruitment coach Sophie Robertson to explore what 'good' really looks like in recruitment and why it matters more than ever.

With three decades in the industry, Sophie shares how curiosity, consistency and care separate truly impactful recruiters from the rest. From asking better questions to creating 'moments of truth' in every interaction, Sophie invites us to rethink recruitment as a relationship, not a transaction. She explains why price alone can’t be the north star in healthcare hiring, and how agencies that audit their candidate and client experience are raising the bar.

This episode is for anyone working in recruitment, hiring through agencies, or simply curious about how service-first hiring can create safer, happier healthcare.

More about Sophie's Organisation of Choice, National Centre for Childhood Grief
The National Centre for Childhood Grief (NCCG) is an Australian not-for-profit organisation dedicated to caring for bereaved children and their families following the death of a parent, sibling or other close loved one. Their individual and group counselling programs help bereaved children and their families learn to live with their grief, build their coping skills and resilience and be empowered to live their best life.

Follow Sophie on Linkedin.

It Takes Heart is hosted by cmr CEO Sam Miklos, alongside Head of Talent and Employer Branding, Kate Coomber.

We Care; Music by Waveney Yasso

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