Featured: Rob Lajeunesse

As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms.

His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.

His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in priority channels. I’ve also spearheaded AI strategies, including pilots like interaction summarization, reducing handle times by 10% in weeks.

With a background in award-winning innovation (e.g., Sparkvents, a Bluetooth-based networking solution), Rob thrives in collaborating with cross-functional stakeholders to translate complex needs into scalable products.

He is passionate about leveraging technology to solve real-world challenges and committed to driving measurable value through strategic product leadership.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/