Join me as I share my experience on creating a memorable welcome basket for your B&B guests. With over 17 years of experience running my own B&B and training hundreds of B&B owners since 2006, I provide practical tips and ideas to enhance your guest experience, ensuring they become loyal and repeat customers.

• My background and experience in the B&B industry.
• Transition from in-person to online training.

• Importance of making guests feel special.
• How welcome baskets can enhance guest experience and encourage repeat visits.

• Homemade treats like lemon drizzle cake and shortbread.
• Local produce and goodies.
• Options for guests with dietary restrictions.
• Examples of non-food items: toiletries, postcards, and local guides.

• Adjusting offerings based on guest type and stay duration.
• Considering your budget and pricing.

• Importance of guest feedback.
• Regularly updating the basket contents to keep them fresh and appealing.

• Creating special incentives for email subscribers and repeat guests.
• Examples of added benefits: early check-in, late check-out, and special treats.

• Balancing free items with optional purchasable extras.
• Encouraging guests to buy additional items without detracting from the overall experience.

• Out of Eden
• Blog post on "How to Cater for Guests with Special Dietary Requirements"
• Lemon drizzle cake and shortbread recipes on the blog
• Blog post on "Choosing the Right Toiletries for Your B&B"
• Blog post on "What to Put in Your Guest Welcome Basket"
• Blog post on "Do you Need a Licence to Sell Alcohol to Guests"

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Enjoy the episode and happy hosting!