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Welcome back to the Laundromat Resource Podcast! In this episode, host Jordan Berry sits down with Randy Roberts, a powerhouse in the world of laundry pickup and delivery who has built a thriving commercial laundry business in a market where most would have doubted success. From running large sales organizations in corporate America to coaching his son’s sports teams, Randy Roberts shares how his background paved the way for his rapid rise in the laundry industry—even after being advised not to pursue commercial clients.

In this conversation, you’ll hear Randy Roberts walk us through how he and his cousin started with two laundromats and quickly scaled up their pickup and delivery business by focusing on high-value commercial accounts, outpacing giants like Cintas along the way. Randy Roberts discusses everything from sales strategies, the importance of SEO, and building strong industry partnerships, to investing in advanced equipment like the Foltex folding machine.

Whether you’re an industry veteran or just curious about the laundry business, this episode is packed with actionable insights on scaling commercial laundry services, the value of mentorship, and the mindset required to turn challenges into opportunities. Get ready for an instant classic with concrete advice for operators at any stage—and a reminder that action, learning, and building the right relationships are the real keys to success.

In this episode, Jordan and Randy discuss:

00:00 "Randy Roberts' Laundry Success"

08:35 "Choosing Retirement and New Paths"

11:44 Laundromats and Revenue Growth Journey

19:34 "Default to Action Mindset"

25:24 "The Rich Don't Work Money"

28:03 Breaking Laundry Business Rules

35:00 Scaling Success in Delivery Business

37:30 "Building Trust for Success"

43:39 "Standing Firm on Pricing"

51:17 Confident Pricing Wins Clients

56:27 "Firing Clients to Save Time"

01:03:23 "Struggles with Chemical Supply Vendors"

01:07:40 "Revolutionizing Efficiency in Folding"

01:13:56 "Efficient Laundry Operations Insight"

01:17:09 Ego-Free Growth in Business

01:24:41 "Sharing Price Secures Business"

01:28:01 "Active Stewardship Builds Trust"

01:32:28 "Missing the Connection Opportunity"

01:36:14 "Path to Harmony"

🔗 Resources and Links:

• Laundromat Resource
• Jordan@laundromatresource.com
• Website: columbusexpresslaundry.com

Show Notes

• https://laundromatresource.com/show238

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