231: Fueling the Front Line: How Staff Energy Shapes Your Entire Pet Resort
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231: Fueling the Front Line: How Staff Energy Shapes Your Entire Pet Resort
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About this listen
Your staff might be showing up—but are they showing up with energy? In this episode, Fern dives into a powerful but often overlooked force in your pet resort: the energy your team brings into the building every day. It’s not about how many hands you have on deck—it’s about how those hands feel, act, and interact. From emotional labor to burnout red flags, this episode explores why the vibes behind the scenes might be the secret weapon (or hidden saboteur) of your business success.
You’ll get real insight into how to spot low-energy slumps, why timing tasks with staff energy peaks matters, and simple adjustments that can shift the whole tone of your business. Plus, Fern shares tips for creating a culture that fuels your team, boosts morale, and keeps clients coming back—without burning anyone out. If you’re ready to stop managing people like schedules and start leading them like a true Overdog, this one’s for you.