#23 Barbara Paluszkiewicz: We Grow But We Don’t Upsell: 30-Year MSP’s Simple Success Strategy
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#23 Barbara Paluszkiewicz: We Grow But We Don’t Upsell: 30-Year MSP’s Simple Success Strategy
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About this listen
Are you struggling to grow your MSP revenue without feeling like you're constantly selling to your existing clients?
00:00 The richest opportunities in your existing clients
05:30 Right-sizing clients from the start
11:00 The power of structured technology reviews
16:30 Avoiding costly accounting mistakes
22:00 Client communication strategies that work
27:30 Building sustainable client relationships
In this episode, Barbara Paluszkiewicz, CEO of CDN Technologies, reveals how to grow revenue from existing clients without aggressive upselling tactics. With 30 years of MSP experience, Barbara shares practical wisdom on packaging services properly from day one.
We cover:
• Why charging for assessments sets the right client expectations
• How to structure your fundamental package to ensure profitability
• The biggest financial mistake MSPs make (and how to avoid it)
• Effective communication strategies that clients appreciate
• How to handle technology reviews that naturally lead to additional revenue
👤 Guest: Barbara Paluszkiewicz, CEO of CDN Technologies
👇 How do you grow revenue from existing clients without feeling salesy? Share your thoughts in the comments!