In this episode of the Pharmacy Edge podcast, host Matt Hodgson speaks with Marco Casagrande, a leader in the independent pharmacy industry with over two decades of experience. Marco revisits strategies for cultivating a sales mindset and building customer relationships, discussing how these have evolved in today's dynamic pharmacy landscape. Key topics include navigating economic pressures, the impact of regulatory changes in Alberta, trends in pharmacy ownership and partnerships, the importance of technological adoption, and strategies for improving patient relationships. Marco also emphasizes the importance of involvement in provincial associations and leveraging professional partnerships.

00:00 Introduction and Welcome Back

01:55 Changes in the Pharmacy Landscape

02:49 Economic Pressures and Ownership Trends

05:11 Partnership Models and Staffing Challenges

10:47 Leveraging Technology and Relationships

15:32 Sales Mindset and Differentiation

29:22 Coaching and Talent Management

32:08 Emerging Trends and Conclusion

Connect with Pharmacy Edge:

Website: www.pharmacyedge.com

LinkedIn: Pharmacy Edge

Facebook: Pharmacy Edge | Twin Falls ID | Facebook

Connect with our Host:

LinkedIn: Matt Hodgson | LinkedIn

Connect with Marco Casagrande:

LinkedIn: Marco Casagrande | LinkedIn

Stay ahead in the ever-evolving landscape of independent pharmacy by subscribing to Pharmacy Edge on your favorite podcast app for expert insights and strategies to empower YOUR pharmacy business.