"We're in the business of making people happy!" John and Mark X. Cronin are father-son co-founders of John's Crazy Socks. Host Laurie Barkman talks with John and Mark about the inspiring story of their unique business model, inclusion, and commitment to spreading happiness. Over half of their employees have differing abilities.

The discussion covers innovative approaches to customer satisfaction, success metrics, notable initiatives like the Unity Sock, and their role as advocates for people with disabilities. The episode also touches on their engaging community activities such as the weekly dance party and custom sock designs. Mark and John highlight the profound impact entrepreneurship can have on individuals and communities.

Takeaways:

• Focus on the positive impact your business can have in the community. A strong mission can differentiate your offerings from competitors.

• Know why you are in business and ensure your values are clear and driven through every action you take.

• Consider hiring people with different abilities. It can lead to better business practices and a highly motivated workforce.

• Engage with your customers on a personal level. Small touches like handwritten notes, added candies, and personalized messages can make a big difference.

Quote of the Show:

• " The customer can be dead wrong, but we're not in the business of being right. We're in the business of making people happy." - Mark Cronin

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LinkedIn: https://www.linkedin.com/in/mxcronin/