13. Streamlining the Guest Experience in a Digital Age
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13. Streamlining the Guest Experience in a Digital Age
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About this listen
In this episode, dive into the real-world journey of implementing contactless hospitality solutions! Explores how Proactive Iceland and Hotel Breiddalsvik partnered to transform guest experiences through digital check-in, self-service options and upselling tools. Learn from their triumphs and challenges, from figuring out guest communication to developing solutions for lockouts.
In this episode, we'll be joined by:
Alla Ósk Gudmundsdóttir, Co-Founder, Proactive Iceland
Fridrik Arnason, Owner, Hotel Breiddalsvik
Discover how contactless tech can transform your business while avoiding pitfalls.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.