10 Reasons Law Firms Will Struggle with CX in 2025
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10 Reasons Law Firms Will Struggle with CX in 2025
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About this listen
As we barrel toward 2025, the legal industry finds itself, once again, at a crossroads. Many see it and acknowledge it openly—others are comfortable kicking the can down the road for one more year. Find article here.
While client experience (CX) has become a cornerstone of success in every other sector, law firms continue to grapple with finding space for it in the firm’s already full initiative agenda. This reluctance isn't just a minor setback—it's a potential crisis waiting to unfold. For Chief Marketing Officers, business development leaders, and growth specialists in law firms, understanding these challenges is crucial to staying competitive in an evolving market.
CX Pilots' CX in law firm experts dive into the top 10 reasons why law firms will struggle to harness the differentiating power of CX in 2025, and what it means for your firm's future.