How do you actually know your team is successful? Not “they’re busy.” Not “stakeholders seem happy.” Not “we shipped a lot.”

In this episode, Jason Moore and Ephie Risho get practical about what it really means to measure team effectiveness—especially in UX. Drawing from real-world frameworks and battle-tested approaches (including usability success rates, satisfaction benchmarks, skill growth, stakeholder feedback, velocity, and instrumented UX metrics like SUS, UMUX, and HEART, they unpack what actually signals impact.

You’ll hear:

• The difference between measuring output and measuring quality.

• Why usability pass rates (80–90% is the real bar) matter more than opinions.

• How to track growth without turning your team into a spreadsheet.

• The role of benchmarking, instrumentation, and year-over-year quality gains.

• How to tie design metrics directly to business outcomes.

They also wrestle with the uncomfortable question: Are you measuring what’s easy… or what actually proves value?

If you’re leading a UX team—or trying to justify one—this episode gives you tangible, tactical ways to assess growth, raise standards, and demonstrate real ROI.

Because “we feel good about it” isn’t a strategy.

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