065 - Peak Season Leadership: What Your Team Needs From You Right Now cover art

065 - Peak Season Leadership: What Your Team Needs From You Right Now

065 - Peak Season Leadership: What Your Team Needs From You Right Now

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 Chris Griffin calls in from the trenches of CES week in Las Vegas, where his team is shipping 43 projects in 28 days while operating at 150-200% capacity. This raw, real-time conversation reveals what peak season leadership actually looks like, from getting your boots on the ground to temporarily suspending normal protocols when your team is maxed out.What You’ll LearnHow to support teams operating at 150-200% normal capacity during peak seasonWhy leaders need to get out of the glass office and join the front linesStrategies for managing client expectations during high-volume trade show installsWhen to suspend regular meetings and protocols to focus on paying jobsTime Stamps00:52 - Episode Intro03:35 - Managing High Workload05:58 - Supporting the Team on the Ground10:01 - Handling Client Expectations11:58 - Adapting to High Volume16:24 - Balancing Immediate and Future Tasks18:58 - Visibility and Team Morale21:12 - Field Operations and Logistics22:52 - Reflecting on Team Efforts24:08 - Progression Photos and Project Documentation25:35 - Roles and Responsibilities on the Field26:02 - Handling Client Interactions27:28 - Planning and Reacting to Challenges29:45 - Implementing New Software and Tools32:07 - Managing High-Pressure Situations33:13 - Episode Takeaways34:06 - Union Labor and Staffing36:55 - Supporting Remote Workers37:44 - Celebrating Victories and Team SupportSnippets from the Episode"When you leave the glass office above the treetops and come down to play at ground level with your team, it's a completely different view."- Chris Griffin"Your perspective changes when your boots are on the ground. The support you can offer becomes evident when you do that."- Chris Griffin"It's okay to suspend some of your monthly or weekly protocols in these moments of extraordinary volume."- Chris Griffin"Our motto: paying jobs come first. We'll catch up on the administrative stuff when we get a breather."- Chris GriffinKey TakeawaysGet boots on the ground during peak seasonAcknowledge extraordinary working conditions publiclySuspend non-essential meetings and protocols temporarilyFocus on being helpful without getting in the wayManage client expectations to protect team productivityCelebrate small victories throughout the processCheck on remote workers who feel disconnectedResourcesNeed Help With An Event? Get in touch with ⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠ Watch On ⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠Follow Us On Social: ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠Have Questions? ⁠⁠⁠⁠⁠Email us⁠⁠⁠⁠⁠More from Chris⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Email Chris⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠More from Khalil⁠⁠⁠⁠⁠benali.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠Connect With UsReady to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders who are planning their next growth phase.
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