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Zero Harm

How to Achieve Patient and Workforce Safety in Healthcare

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Publisher's Summary

From the nation’s leading experts in healthcare safety - the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. 

One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem - and provide evidence-based solutions - a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished - which you can, too.

Combining the latest advances in safety science, data technology, and high reliability solutions, this step-by-step guide tells you how to implement six simple principles in your workplace.

1. Commit to the goal of zero harm.

2. Become more patient-centric.

3. Recognize the interdependency of safety, quality, and patient-centricity.

4. Adopt good data and analytics.

5. Transform culture and leadership.

6. Focus on accountability and execution. 

In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. 

You’ll hear case studies and success stories from your industry colleagues - and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results - by putting the patient, and safety, first. 

©2019 Press Ganey Associates, Inc. (P)2019 McGraw-Hill Education
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1 out of 5 stars
By Robert F. Jones on 06-03-2020

Personal

Two stars - meh
three stars - good
four stars - worth a second read
five stars - life-changing - my top 50 of all time
Required reading - Recommended to my children as essential for a well-rounded education

Basic premise makes no sense...oftentimes some harm is necessary to make things better(starting an IV, making an incision). How about zero preventable harm. Or more reasonable explanation of expected outcomes?
Irritating and preachy by people not actually caring for patients and dealing with the day-to-day issues. Anecdotal stories about improvement - is this improvement sustained? What about controls?

Runaway use of unrealistic acronyms.

Feels like typical consultant justification of their own existence.

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4 out of 5 stars
By William J. Pate on 26-09-2019

Great information, terrible narrator

Narrator sounds like a robot. The only way I could listen to the book was to increase playback speed to 1.75X. Very bad at native speed. Great information and message in book.

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2 out of 5 stars
By Gwen S. on 02-08-2019

Great Message but can’t get past the narrarator

I really wanted to listen to this book on my way too and from work but the narrator was almost computer like I just couldn’t keep listening.

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2 out of 5 stars
By R. Winchester on 28-04-2019

Achieve How? Not with this book

First of all, this book appears to have been read by a robot with Laryngitis and a bad internet connection. Then there is that title - it is wrong - maybe “sick people and hospitals: we have no idea, but keep paying us so we can blame the medical staff using PowerPoint graphs and engineering terms that we don’t understand” but I suppose that’s too long.
Press Gainey? Forget it.
Read up on W. Edwards Deming, Nancy Leveson’s System Theoretic Process, and get Jeffery Liker’s books on Toyota. Not to mention multitudes of MD authored books - Don Berwick, etc.
this book is buzzword crazy and too scattered in structure. Maybe a multiple volume (see Liker’s Toyota Way books for what I mean) might be a useful book but this version only provides “ammunition” to inexperienced non- medical administrators to keep things like Epic and meaningful uses (and turkey sandwiches for that matter) around instead helping along the suggestions of the medical staff.

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5 out of 5 stars
By Sarah on 04-04-2019

Amazing Evidence-based book with real case studies

Every Chapter was noteworthy. This is an excellent book for Health Science programs to incorporate in their assignments for active engagement on how to drive towards a Culture of Safety and Zero Harm. It breaks old paradigms to promote safer ones like "it is good to clarify and ask questions." In one chapter, "the Clarifier" is a superhero that really welcomes clarifying or questioning rather than overseeing a problem that could potentially cause harm. This book also addresses incivility in nursing and healthcare in general that can pose a safety threat to patient care. I recommended it to my Doctor of Nurse Practice Student Cohorts and Administration. Excellent!!
Sarah Garcia-Portillo MSN-Ed, BSN, RN

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