Try free for 30 days

  • Transform Customer Experience

  • How to Achieve Customer Success and Create Exceptional CX
  • By: Isabella Villani
  • Narrated by: Jonathan Yen
  • Length: 9 hrs and 4 mins
  • 4.6 out of 5 stars (5 ratings)

Free with 30-day trial
A 30-day trial plus your first audiobook free.
1 credit/month after trial—to buy any title you like, yours to keep.
Listen all you want to a selection of thousands of Audible Originals, audiobooks and podcasts.
$16.45 a month after 30 day trial. Cancel anytime.
Transform Customer Experience cover art

Transform Customer Experience

By: Isabella Villani
Narrated by: Jonathan Yen
Free with 30-day trial

$16.45/month after 30 days. Cancel anytime.

Buy Now for $24.37

Buy Now for $24.37

Pay using voucher balance (if applicable) then card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions Of Use and Privacy Notice and authorise Audible to charge your designated credit card or another available credit card on file.

Publisher's Summary

Your customers are your future.  

Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.   

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.   

Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.
©2019 John Wiley & Sons Australia, Ltd (P)2019 Gildan Media, LLC
Leadership Management Customer Service Customer Success
Show More Show Less

What listeners say about Transform Customer Experience

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    4
  • 4 Stars
    0
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    2
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Brendan Lambourne

A CX insiders must read

This clear and concise book delves into the rapidly changing world of customer experience. Gone are the days where organisations can rely on brand loyalty, this book shows why the customer should be at the forefront of decision making.

Report this

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.