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Publisher's Summary

The Fourth Edition of a seminal work in the field of mediation and conflict resolution

For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.  

  • Includes expanded information on the latest approaches for providing mediation assistance
  • Features comprehensive guidelines for selecting the right strategy for both common and unique problems 
  • Utilizes updated, contemporary case studies of all types of disputes 
  • Offers expanded coverage of the growing field and practice of intercultural and international mediation
©2014 John Wiley and Sons (P)2019 Gildan Media

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  • Louie Louie
  • 14-11-2019

A great idea but poorly executed

I returned this book after the first chapter. It seemed to be a comprehensive guide to many types of mediations, which would be a great resource. But it sounded unedited, full of long lists of near-synonyms, with the useful ideas buried under the writing. The narration didn’t help—mostly monotonous. Sorry to hear an obviously qualified author be unable to share his wisdom.

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  • Baxter
  • 09-07-2021

Way too many "lists."

The writing style in this book contains far too many lists. I've lost count of the times the narrator has rattled off "a party's issues, positions, concerns, interests, needs, options . . . "

Maybe that reads okay in text form, but at least for audio it is so very distracting and annoying. All of these terms conceptually overlap to a high degree. We don't need to hear every conceivable label for a party's "interests" every time they're mentioned. Just choose a word and stick with it. Who knows, maybe make up a new word designed to represent them all collectively. The book might be an hour shorter if in the next version you go through and cut out all unnecessary lists. Sometimes they just come in twos. Still annoying.

And sometimes the lists take more of an "outline" form. Again, great for text but for audio it's hard to follow. The book often reads like a statute or contract. Understandable given the territory, but still no less impractical for listeners. Would strongly recommend to the editor that they look for opportunities to cut down on all this in the next version. At the very least the audio version.

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  • Ross Smillie
  • 11-05-2021

thorough, maybe too thorough for most purposes

the strength of this book is that it is extremely thorough. The weakness of this book is that it is it extremely thorough. The author's style is to pile phrase upon phrase in order to cover everything. It makes for a challenging read. That said, it is a very informative book especially about mediation in cross-cultural perspective.

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