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The Four Things a Service Business Must Get Right (Harvard Business Review)
Non-member price: $2.13
Publisher's Summary
From the April 2008 issue of Harvard Business Review.
What members say
Average Customer Ratings
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Overall1 out of 5 stars
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- Amazon Customer
- 16-04-2015
Unimpressive
Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.
1 person found this helpful
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- Robert
- 12-01-2017
Essential Reading
Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.
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- Douglas
- 30-10-2011
Great listen for the price
I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.
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