Get Your Free Audiobook

Non-member price: $2.13

After 30 days, Audible is $16.45/mo. Cancel anytime.

Publisher's Summary

An extensive study of the world's best service companies reveals the principles on which they're built.

From the April 2008 issue of Harvard Business Review.

©2008 by the President and Fellows of Harvard College, All Rights Reserved (P)2008 Audible Inc.

What listeners say about The Four Things a Service Business Must Get Right (Harvard Business Review)

Average Customer Ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    3
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Stars
    0
Performance
  • 4 out of 5 stars
  • 5 Stars
    3
  • 4 Stars
    2
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 4 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

No Reviews are Available
Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    1 out of 5 stars
  • Story
    1 out of 5 stars
Profile Image for Amazon Customer
  • Amazon Customer
  • 16-04-2015

Unimpressive

Very basic/elementary summary. I found the work of very little usefulness both at a tactical or strategic level. The 4 elements are not clearly indicated. This belies the title. Waste of time and money.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    3 out of 5 stars
Profile Image for Robert
  • Robert
  • 12-01-2017

Essential Reading

Another direct no nonsense approach towards improving customer service. I highly recommend this for Service Managers and above.

  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars
Profile Image for Douglas
  • Douglas
  • 30-10-2011

Great listen for the price

I enjoy HBR articles - there's always some insight you can get through a read, or in this case, a listen. Some good thoughts and insights.

In the spirit of reconciliation, Audible Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.