Loveday Cardew's beloved Lost for Words bookshop, along with the rest of York, has fallen quiet. At the very time when people most need books to widen their horizons, or escape from their fears, or enhance their lives, the doors are closed. Then the first letter comes. Rosemary and George have been married for fifty years. Now their time is running out. They have decided to set out on their last journey together, without ever leaving the bench at the bottom of their garden in Whitby. All they need is someone who shares their love of books.

Loveday Cardew prefers books to people, and her job in a York bookshop is her refuge. If you look carefully, you might see the first lines of the novels she loves the most tattooed on her skin, but there are secrets Loveday will never share. Into the bookshop come a poet, a lover, a friend and three mysterious deliveries, each of which stirs unsettling memories she wants to forget. Turning the pages of her past will be the hardest thing Loveday has ever done. Can she trust those around her?

Melody spends her days combing the shore for items washed up on her beach. She collects them in her basket and takes them back to Spindrift, her weathered little bungalow overlooking the sea, and weaves stories about her treasures. Everything Melody thinks she could ever need is right where she is, cupped by the rocks that shape her bay. But Melody has been keeping a secret.

Mabel Beaumont’s husband Arthur loved lists. He’d leave them for her everywhere. ‘Remember: eggs, butter, sugar’. ‘I love you: today, tomorrow, always’. But now Arthur is gone. He died: softly, gently, not making a fuss. But he’s still left her a list. This one has just one item on it though: ‘Find D’. Mabel feels sure she knows what it means. She must track down her best friend Dot, who she hasn’t seen since the fateful day she left more than sixty years ago.

Sylvia lives alone, dedicating herself to her job at the local university. On weekends, she helps out at a local hedgehog sanctuary because it gives her something to talk about on Mondays - and it makes people think she's nicer than she is. Only Sylvia has a secret: she's been in love with her boss, Professor Lomax, for over a decade now, and she's sure he's just waiting for the right time to leave his wife. Meanwhile she stores every crumb of his affection and covertly makes trouble for anyone she feels gets in his way.